> ## Documentation Index
> Fetch the complete documentation index at: https://docs.klariqo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your balance and top-ups

> Add funds to your prepaid Klariqo balance, set automatic top-ups, change your card, and what happens to new calls when your balance runs out.

Klariqo uses a prepaid balance. You add funds, and calls are charged from it. Everything here is on your **Billing** page.

## Add funds

**1. Open Billing**

Go to **Billing** and choose **Add funds**.

**2. Pay**

The first time, you pay by card through a secure checkout, and the card is saved for later top-ups. After that, **Add funds** charges your saved card.

## Automatic top-ups

Turn on **Auto top-up** and set an amount and a threshold. When your balance falls below the threshold, Klariqo charges your saved card for that amount. If a charge fails, **Billing** tells you, and automatic top-ups wait until a later top-up succeeds.

## Use a different card

If your card was declined or you want to change it, choose **Use a different card** under **Add funds**. You pay by the new card through a checkout, and it becomes your saved card.

## When your balance runs out

| Your account | What happens |
| - | - |
| Free, within your first 10,000 calls | Nothing. Free calls don't use your balance. |
| Free 10,000 used, no balance | New calls wait, and resume when you add funds. |
| On QA, never paid, no balance | New calls wait, and resume when you add funds. |
| Has paid before | Calls keep processing until the balance is \$5 negative, or has been negative for 48 hours. Then new calls wait. |

Calls waiting are held on a list, and they're processed once you add funds. Records already made aren't affected. Klariqo fetches recordings from your dialer, so your dialer needs to keep them until then.

## Refunds

See the [refund policy](https://klariqo.com/refunds/).


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