> ## Documentation Index
> Fetch the complete documentation index at: https://docs.klariqo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How charging works

> How Klariqo charges for recorded calls: per call, what counts as a call, what is free, and how long calls are priced. Current prices are on the pricing page.

Recorded calls are charged per call, from a prepaid balance. Current prices are on [the pricing page](https://klariqo.com/pricing/). This page explains the rules.

## What you pay for

| Your account | What each call gets | How it's charged |
| - | - | - |
| **Records** (the default) | A signed, timestamped record with a transcript | Your first 10,000 calls are free, once. After that, the record price per call. |
| **QA** | The record, plus a score against your scorecard, and sentiment | The QA price per scored call, with the record included. The free 10,000 doesn't cover scored calls. A call that couldn't be scored is treated as a record. |

## What counts as a call

* **Only conversations are charged.** A call counts when your dialer's status for it shows a conversation.
* **Legs of one call are one call.** A transfer is grouped with the call it came from, when Klariqo can tell they belong together.
* **Anything unclear isn't charged.** If Klariqo can't tell what happened on a call, the record is still made and the charge is \$0.
* **A dial status Klariqo doesn't recognize isn't charged.** See below.

## Short and long calls

| Call length | Charge |
| - | - |
| Under 10 seconds | Free, and it doesn't use up your free calls |
| 10 to 30 seconds | Half price |
| 31 seconds to 5 minutes | The price per call |
| Over 5 minutes | The price per call, plus a per-minute rate in 30-second blocks |

## On QA, you only pay for a score

A call is charged at the QA price only if it has a real score and arrived after you turned QA on. A call that couldn't be scored, such as a voicemail or a call with no engagement, is treated as a record instead.

## Dial statuses Klariqo doesn't recognize

VICIdial lets you create your own dial statuses. A status is a label your agent chooses, so Klariqo doesn't assume what a new one means. Those calls are recorded and signed, and they aren't charged. They're listed on your **Billing** page so you can see them.

## If a charge looks wrong

Email [hello@klariqo.com](mailto:hello@klariqo.com) with the call and why it looks wrong. We check the call's evidence, and if it was charged wrongly we credit your balance. The original charge stays in your history next to the credit, so your records still add up. A credit doesn't give back a free record, because the call still happened. This isn't self-serve yet.

## When charges appear

A call is settled about an hour after it finishes, so all of its legs can arrive first. Your balance changes then, not at the moment of the call.

A call counts in the period it was charged, so a call just before midnight on the last day of the month can appear in the next month's usage statement. Your **Billing** page has the statement, which you can download.

> [card] [Your balance and top-ups](https://docs.klariqo.com/billing/balance-and-top-ups.md)
>
> Adding funds, automatic top-ups, and what happens at zero.

> [card] [Turn on QA](https://docs.klariqo.com/call-qa/turn-on-qa.md)
>
> Move your account from records to scored calls.


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