> ## Documentation Index
> Fetch the complete documentation index at: https://docs.klariqo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call QA

> How Klariqo reviews every in-scope call against your own rules, on AI calls and human-agent calls alike.

Klariqo reviews your calls for quality and compliance against rules you configure. It runs on Klariqo AI calls and on human-agent calls on your dialer. The review is attached to the signed compliance record, so the result travels with the evidence.

## What gets reviewed

Every in-scope call is reviewed, not a sample. "Reviewed" means each call is checked against your scorecard. It does not mean every call gets a numeric score: some calls are not applicable, for example a voicemail or a call with no real engagement.

## How it works

<Steps>
  <Step title="You define a scorecard">
    Your required elements (what an agent should do) and prohibited claims (what they must not say), with the checks that matter most marked critical. See [scorecards](/call-qa/scorecards).
  </Step>

  <Step title="Each call is reviewed">
    After the call, it is reviewed against your scorecard. AI calls and human-agent calls are both covered.
  </Step>

  <Step title="The result joins the record">
    The status, score, a one-line summary, and the supporting evidence are attached to the call's signed compliance record. See [QA results](/call-qa/qa-results).
  </Step>
</Steps>

## What you get

<CardGroup cols={2}>
  <Card title="Scorecards" icon="list-check" href="/call-qa/scorecards">
    The rules each call is reviewed against, configured by you.
  </Card>

  <Card title="QA results" icon="clipboard-check" href="/call-qa/qa-results">
    How to read a status, a score, and the evidence behind it.
  </Card>
</CardGroup>

<Warning>
  A scorecard is your operating rule set, not a Klariqo legal template. QA tells you whether a call matched your rules. It is not a legal compliance judgment, and a passing score does not make a call lawful. See [the evidence boundary](/compliance-records/evidence-boundary).
</Warning>