> ## Documentation Index
> Fetch the complete documentation index at: https://docs.klariqo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Scorecards

> How Klariqo reviews calls against your own required elements and prohibited claims.

A scorecard is the operating rule set Klariqo uses to review your calls. You define what should happen on a call, what must not be said, which checks are critical, and which checks are enabled.

Scorecards apply to Klariqo AI calls and to human-agent calls on your VICIdial dialer.

## What a scorecard contains

<Steps>
  <Step title="Required elements">
    Required elements are the things an agent should do on the call. Each required element has a key, a label, a critical flag, and an enabled flag.
  </Step>

  <Step title="Prohibited claims">
    Prohibited claims are the things an agent must not say. Each prohibited claim has a key, a label, a critical flag, and an enabled flag.
  </Step>

  <Step title="Critical checks">
    A critical check marks a serious failure if that check fails.
  </Step>

  <Step title="Enabled checks">
    Disabled checks are turned off and excluded from results.
  </Step>
</Steps>

## Required elements

Required elements define what the call should include. They are stored as:

```json theme={null}
[
  {
    "key": "synthetic_required_element",
    "label": "Synthetic required element",
    "critical": true,
    "enabled": true
  }
]
```

This example is synthetic. Your scorecard should reflect your own scripts, disclosures, and operating rules.

## Prohibited claims

Prohibited claims define what the call should not include. They are stored as:

```json theme={null}
[
  {
    "key": "synthetic_prohibited_claim",
    "label": "Synthetic prohibited claim",
    "critical": true,
    "enabled": true
  }
]
```

This example is synthetic. It is only here to show the field shape.

## How scoring uses a scorecard

Klariqo reviews enabled required elements and enabled prohibited claims. Each category carries a score, and those category scores roll up into the overall score for the call.

Disabled checks are excluded from results. They do not affect the category score or the overall score.

<CardGroup cols={2}>
  <Card title="QA results" icon="clipboard-check" href="/call-qa/qa-results">
    Learn how to read a status, score, and compliance status.
  </Card>

  <Card title="The evidence chain" icon="link" href="/compliance-records/evidence-chain">
    See how QA joins the signed compliance record.
  </Card>
</CardGroup>

<Warning>
  Scorecards are customer-configured operating rules, not Klariqo legal templates. QA shows whether a call matched your rules. It does not make you compliant, prove consent, or replace review by your own counsel.
</Warning>