> ## Documentation Index
> Fetch the complete documentation index at: https://docs.klariqo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Turn on QA

> Turn on QA scoring for your Klariqo account yourself: what you need first, what changes, how calls are charged afterwards, and how to turn it off.

Every account gets signed records. QA adds a score against your scorecard, and sentiment, to each call. Your account owner or an admin can turn it on.

## What you need first

**1. A balance**

QA is paid, so your balance must be above \$0. See [your balance and top-ups](https://docs.klariqo.com/billing/balance-and-top-ups.md).

**2. A scorecard**

QA scores calls against your rules, so you need an active scorecard. Open **Scorecard** and write your own checks, or start from **Load a starter preset**. Presets are editable suggestions, not legal templates. See [scorecards](https://docs.klariqo.com/call-qa/scorecards.md).

## Turn it on

Go to **Billing**, choose **Turn on QA**, read the price, and confirm.

## What changes

* **Calls received after you turn it on are scored.** Earlier calls stay as records and aren't charged as QA.
* **Each scored call is charged at the QA price, with the record included.** Your remaining free records don't cover scored calls.
* **You only pay the QA price for a real score.** A call that couldn't be scored is treated as a record, at the record price or as a free record if you have any left. See [how charging works](https://docs.klariqo.com/billing/how-charging-works.md).
* **If your balance runs out,** new calls wait until you add funds. See [your balance and top-ups](https://docs.klariqo.com/billing/balance-and-top-ups.md).

## Turn it off

Go to **Billing**, choose **Turn off QA**, and confirm.

* **New calls get a signed record and transcript,** with no score or sentiment. They use any free records you have left, then the record price.
* **A call scored while QA was on is still charged as QA,** even if it's charged after you turn QA off. Past calls keep their scores.
* **Paid calls don't use your free records,** so you keep the free records you had.
* **You can turn QA back on at any time.** You need a balance and a scorecard, as before.

> [!WARNING]
>
> QA shows how a call matched your own rules. It is not a legal judgment, and a passing score does not make a call lawful.


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