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A Klariqo compliance record is a signed vCon issued for a call covered by an active scorecard. It brings the call record, analysis, fingerprint, and signature into one verifiable container. This page describes the data shape at a high level. Examples are synthetic only.

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What the record may contain

1

Parties

The participants in the conversation. A vCon uses parties to describe who or what took part in the call.
2

Transcript

The text transcript of the conversation.
3

Recording reference

A reference to the call recording.
4

Content hash

A SHA-512 content hash that fingerprints the recording.
5

QA result

The quality and compliance review attached to the record. QA results can include statuses such as pass, needs_review, fail, not_applicable, or error.
6

Sentiment

Sentiment analysis attached as part of the record analysis.
7

Signature

A JWS signature using RS256, carrying Klariqo’s signing certificate, so later changes are detectable.

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Synthetic record shape

This example is synthetic. It is not a real call, transcript, customer record, or phone number.

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What the timestamp authority receives

The trusted timestamp authority (DigiCert) receives only the record’s SHA-256 fingerprint. It does not receive the transcript, audio, phone numbers, or QA content. That distinction matters. The timestamp helps show that a specific signed record existed at a point in time, without sending the call content to any outside party.

Verify the timestamp

See what the trusted timestamp records, and what it never receives.

Verify a vCon

Check whether a signed record is valid or has been altered.

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What you control

You control what is said on calls through your scripts, agent practices, and operating rules. You also control how long you retain records in your own systems and who you allow to access them.
A compliance record supports evidence, provenance, and audit-readiness. It does not make you compliant, prove consent by itself, approve your scripts, or replace your retention policy and counsel review.