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A scorecard is the operating rule set Klariqo uses to review your calls. You define what should happen on a call, what must not be said, which checks are critical, and which checks are enabled. Scorecards apply to Klariqo AI calls and to human-agent calls on your VICIdial dialer.

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What a scorecard contains

1

Required elements

Required elements are the things an agent should do on the call. Each required element has a key, a label, a critical flag, and an enabled flag.
2

Prohibited claims

Prohibited claims are the things an agent must not say. Each prohibited claim has a key, a label, a critical flag, and an enabled flag.
3

Critical checks

A critical check marks a serious failure if that check fails.
4

Enabled checks

Disabled checks are turned off and excluded from results.

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Required elements

Required elements define what the call should include. They are stored as: 
[
  {
    "key": "synthetic_required_element",
    "label": "Synthetic required element",
    "critical": true,
    "enabled": true
  }
]
This example is synthetic. Your scorecard should reflect your own scripts, disclosures, and operating rules.

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Prohibited claims

Prohibited claims define what the call should not include. They are stored as: 
[
  {
    "key": "synthetic_prohibited_claim",
    "label": "Synthetic prohibited claim",
    "critical": true,
    "enabled": true
  }
]
This example is synthetic. It is only here to show the field shape.

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How scoring uses a scorecard

Klariqo reviews enabled required elements and enabled prohibited claims. Each category carries a score, and those category scores roll up into the overall score for the call. Disabled checks are excluded from results. They do not affect the category score or the overall score.

QA results

Learn how to read a status, score, and compliance status.

The evidence chain

See how QA joins the signed compliance record.
Scorecards are customer-configured operating rules, not Klariqo legal templates. QA shows whether a call matched your rules. It does not make you compliant, prove consent, or replace review by your own counsel.