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Klariqo reviews your calls for quality and compliance against rules you configure. It runs on Klariqo AI calls and on human-agent calls on your dialer. The review is attached to the signed compliance record, so the result travels with the evidence.

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What gets reviewed

Every in-scope call is reviewed, not a sample. “Reviewed” means each call is checked against your scorecard. It does not mean every call gets a numeric score: some calls are not applicable, for example a voicemail or a call with no real engagement.

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How it works

1

You define a scorecard

Your required elements (what an agent should do) and prohibited claims (what they must not say), with the checks that matter most marked critical. See scorecards.
2

Each call is reviewed

After the call, it is reviewed against your scorecard. AI calls and human-agent calls are both covered.
3

The result joins the record

The status, score, a one-line summary, and the supporting evidence are attached to the call’s signed compliance record. See QA results.

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What you get

Scorecards

The rules each call is reviewed against, configured by you.

QA results

How to read a status, a score, and the evidence behind it.
A scorecard is your operating rule set, not a Klariqo legal template. QA tells you whether a call matched your rules. It is not a legal compliance judgment, and a passing score does not make a call lawful. See the evidence boundary.