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After you connect VICIdial for voice AI, Klariqo registers as a SIP peer on your system. This page helps you confirm it is working and resolve the common issues.
This page is for the voice AI setup (Connect VICIdial for voice AI). If you connected for compliance and QA only, there is no SIP peer to register. Use the Test connection button in your dashboard instead.

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Confirm Klariqo is registered

On your VICIdial server, run: 
asterisk -rx "sip show peers" | grep klariqo
You want to see the klariqo-ai peer with status OK. If it shows UNKNOWN or UNREACHABLE, Klariqo has not registered yet. Re-check the IP whitelist and that SIP was reloaded, then contact Klariqo.

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”Extension unavailable” or “Agent not available”

Work through these in order:
  • Is the Klariqo IP whitelisted? Confirm 35.232.23.234 is allowed on both the server firewall and the cloud-provider firewall.
  • Was SIP reloaded? Run asterisk -rx "sip reload".
  • Is the extension registered? Run asterisk -rx "sip show peers" and look for klariqo-ai.
  • Are Klariqo’s packets arriving at all? Run tcpdump -ni any port 5060 while Klariqo tries to connect. Zero packets means a firewall, usually the cloud layer, is dropping them upstream. This is the most decisive test when everything looks right but registration keeps failing.

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No audio or one-way audio

  • Is the RTP port range open? Open UDP ports 16384 to 32768 to the Klariqo IP.
  • Is NAT configured? Your Asterisk should have its external address set to the server’s public IP.

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Wrong AI script, or transfer goes to the wrong place

Contact Klariqo with your extension name or your transfer extension number, and we will check the configuration linked to it.

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Verify the transfer dialplan

If you set up transfers, confirm the entry exists (replace 9999 with the extension you used): 
asterisk -rx "dialplan show 9999@default"
If nothing shows, the Carriers entry was not saved. Re-open the carrier in VICIdial Admin and confirm the Dialplan Entry field is filled in. The default context is [default]. If your install puts it elsewhere, swap the context name in the command.

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What to send Klariqo if you are stuck

  • A screenshot of your phone extension settings.
  • A screenshot of your remote agent settings.
  • The exact error or behavior you see.
  • The time of the test call, including your timezone.
  • Whether you heard ringing, the AI voice, silence, or an unavailable message.