What Klariqo sends you
Keep these open while you work through the setup.| Field | Value |
|---|---|
| SIP extension name | klariqo-ai |
| SIP password | Sent to you securely |
| Klariqo server IP | 35.232.23.234 |
| Number of lines | 10 |
These are the standard values. You can use your own extension name, dial plan number, and agent IDs. Just share your chosen values with Klariqo so we match our configuration.
Step 1: Create a phone extension
In your VICIdial admin panel, go to Admin > Phones > Add a New Phone, and fill in:| Field | What to enter |
|---|---|
| Phone Extension | klariqo-ai, or the exact value Klariqo gave you. |
| Dial Plan Number | Any unused number, like 800 or 8400. Write it down. |
| Server IP | Select your VICIdial server from the dropdown. |
| Protocol | SIP |
| Registration Password | The password Klariqo gave you. Use it exactly, with no extra characters. |
| Active | Y |
| Voicemail | Leave empty or set to N. |
Step 2: Allow Klariqo’s server to connect
Klariqo connects from a single IP,35.232.23.234. The easiest way to allow it is VICIdial’s built-in IP Lists.
Allow your user to modify IP Lists
Go to Admin > Users, open your admin user, set Modify IP Lists to
1, and save.Add the Klariqo IP
Go to Admin > IP Lists > Add An IP List. Create a list (for example, named
ViciWhite) and add 35.232.23.234 to it. Submit.35.232.23.234 to whoever does and ask them to whitelist it and reload SIP, including the cloud-provider firewall.
Step 3: Create a remote agent
This tells VICIdial to send calls to the extension you created. Go to Admin > Remote Agents > Add a New Remote Agent, and fill in:| Field | What to enter |
|---|---|
| Remote Agent ID | Any number, like 1001. |
| User (Agent) | A name for this agent, like klariqo. |
| External Extension | The dial plan number from Step 1. |
| Number of Lines | 10, or whatever Klariqo told you. |
| Campaign | The campaign you want Klariqo to handle. |
| Status | ACTIVE |
If you add a second remote agent later for another campaign, give it a User ID range that does not overlap the first. VICIdial reserves a block of consecutive User IDs per agent, and an overlap makes registration fail silently after a couple of minutes.
Step 4: Submit your configuration
Submit your SIP details from your Klariqo dashboard, under Settings, Dialer Setup. This is where every live client manages their VICIdial connection. You will enter:- Your VICIdial server IP and SIP port. The default is
5060, but many installs use a custom port. Confirm yours withasterisk -rx "sip show settings" | grep -i bindport. - The phone extension name (
klariqo-ai) and registration password from Step 1. - An optional transfer phone number or VICIdial extension.
- Confirmation that
35.232.23.234is whitelisted on your server.
35.232.23.234 whitelisted.
Step 5: Set up transfers
Optional for inbound-only use, required for outbound campaigns where Klariqo transfers qualified leads to a human closer. VICIdial’s Carriers section is the canonical place to add transfer dialplan entries. It writes to your Asterisk config and reloads automatically, with no SSH or server restart.Open Carriers
Go to Admin > Carriers, and edit an existing carrier or add a new one for the transfer destination.
Add the dialplan entry
In the Dialplan Entry field, paste the transfer dialplan, using an unused extension number (for example, Replace
9999):9999 with any unused extension, YOUR_CARRIER_TRUNK with your outbound trunk name, and +1TRANSFER_PHONE_NUMBER with the destination number.