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AI-call QA reviews Klariqo AI calls after the call ends. For a client with an active scorecard, the QA result is attached to the signed compliance record. The review uses your scorecard. It does not use the AI agent’s call prompt as the review rules.

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Scorecard versus prompt

The scorecard and the call prompt have different jobs. That separation matters. The prompt tells the AI agent how to handle the call. The scorecard tells Klariqo how to review what happened after the call.

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What happens after the call

1

The call ends

Klariqo finishes the AI call and prepares the call record.
2

The active scorecard is applied

If the client has an active scorecard, the call is reviewed against the enabled required elements and prohibited claims.
3

Classification flags are copied

QA copies the call’s honest classification flags, such as outcome and voicemail state, rather than re-deciding them during review.
4

The result joins the record

The QA result is attached to the signed compliance record, so the review travels with the evidence.

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What the result can show

The result uses the same QA result structure as other Klariqo-reviewed calls. A call can pass, need review, fail, be not applicable, or temporarily show an error while review is retried. A scored call has an overall_score from 0 to 100. An unscored call has null, which is not a zero and is excluded from averages.

Scorecards

See the operating rules AI calls are reviewed against.

QA results

Learn how to read status, score, and compliance status.
AI-call QA supports evidence, provenance, and audit-readiness. It shows how a call matched your configured scorecard. It does not make you compliant, prove consent by itself, approve your scripts, or replace counsel review.