Your balance and top-ups

Klariqo uses a prepaid balance. You add funds, and calls are charged from it. Everything here is on your Billing page.

Add funds

Open Billing

Go to Billing and choose Add funds.

Pay

The first time, you pay by card through a secure checkout, and the card is saved for later top-ups. After that, Add funds charges your saved card.

Automatic top-ups

Turn on Auto top-up and set an amount and a threshold. When your balance falls below the threshold, Klariqo charges your saved card for that amount. If a charge fails, Billing tells you, and automatic top-ups wait until a later top-up succeeds.

Use a different card

If your card was declined or you want to change it, choose Use a different card under Add funds. You pay by the new card through a checkout, and it becomes your saved card.

When your balance runs out

Your account	What happens
Free, within your first 10,000 calls	Nothing. Free calls don’t use your balance.
Free 10,000 used, no balance	New calls wait, and resume when you add funds.
On QA, never paid, no balance	New calls wait, and resume when you add funds.
Has paid before	Calls keep processing until the balance is $5 negative, or has been negative for 48 hours. Then new calls wait.

Calls waiting are held on a list, and they’re processed once you add funds. Records already made aren’t affected. Klariqo fetches recordings from your dialer, so your dialer needs to keep them until then.

Refunds

See the refund policy.

Start here

Compliance records

Call QA

Dialer integrations

Billing

Compliance export webhooks

Security and privacy