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To turn a call into a record, Klariqo has to process it. That means your call audio reaches our servers and at least one of our transcription vendors. If your requirements say sensitive data can’t leave your systems, you need to know this before connecting.

Where call data goes

The full list of sub-processors is in the privacy policy.

What Klariqo isn’t

  • Klariqo is not HIPAA or PCI compliant. Don’t use it for calls that require either.
  • Klariqo doesn’t offer PII redaction. Card numbers, health details and anything else said on a call appear in the audio and transcript. Klariqo’s vendors process that audio.
If your calls carry that kind of data, Klariqo isn’t the right fit today.

Your connection to Klariqo

Klariqo connects to your dialer over HTTPS by default. If you accept a plain HTTP connection, your dialer login and call audio can be read on the network path. See Connect VICIdial.
You remain the controller of your call data. You’re responsible for telling callers they’re being recorded, and for your own consent, retention and counsel review.